Refund & Returns Policy

Effective Date: 09. 04. 2025
Website: www.fantastičninakit.com
Business Name: Fantastični nakit
Business Address: Mladena Mitrića 10
Email Contact: fingon011@yahoo.com

1. Overview

We want you to love every piece you purchase from Fantastični nakit. If something isn’t quite right, this policy explains how you can return a product and request a refund. Our goal is to make the process simple, fair, and transparent—for both you and us.

2. Your Right to Return

If you are a consumer in the European Union, you have the legal right to cancel and return your order within 14 days of receiving it, without providing a reason, in accordance with the EU Consumer Rights Directive.

3. Conditions for Returns

To be eligible for a return, please ensure that:

  • The return is initiated within 14 days of receiving the product.
  • The product is unused, unworn, and in its original packaging.
  • All original tags, accessories, and any included documents (e.g. certificates) are returned.
  • The item is not excluded from return (see below).

Non-Returnable Items

Returns are not accepted for:

  • Customized or made-to-order products
  • Earrings (for hygiene reasons, unless unopened and sealed)
  • Products that show signs of wear or damage after delivery

4. How to Initiate a Return

To request a return:

  1. Email us at fingon011@yahoo.com
  2. Include the following:
    • Your full name
    • Your order number
    • Reason for return (optional, but helpful)
    • Photos of the product (if damaged or incorrect)
  3. Wait for our confirmation and return instructions (sent within 1–2 business days)

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
  • We recommend using a trackable and insured delivery service.
  • We are not responsible for lost or unreceived return shipments.

6. Refund Process

Once we receive and inspect your returned item:

  • We will notify you by email within 5 business days.
  • If approved, your refund will be processed to your original method of payment.
  • Depending on your payment provider, it may take up to 10 additional business days for the funds to appear.

Partial Refunds

We reserve the right to issue a partial refund if:

  • The product is not returned in its original condition
  • Packaging is missing or damaged
  • The return was made outside of the allowed timeframe

7. Damaged or Incorrect Products

If your order arrives damaged, defective, or not as described, please notify us within 48 hours of delivery by emailing:

📧 fingon011@yahoo.com

Include photos of the item and packaging. We will resolve the issue by offering either:

  • A full refund (including original shipping)
  • A replacement item at no additional cost

8. Exchanges

We do not offer direct exchanges. If you wish to order a different product, please return your original item (if eligible) and place a new order separately.

9. Late or Missing Refunds

If more than 15 business days have passed since your refund was approved and you have not received your funds:

  1. Check with your bank or payment provider
  2. Then contact us at fingon011@yahoo.com

We’ll do our best to assist you promptly.

10. Contact Us

For any return, refund, or product issue, contact our customer support at:

📧 Email: fingon011@yahoo.com
📍 Address: Fantastični nakit, Mladena Mitrića 10

We appreciate your understanding and support of our small business. Your satisfaction matters to us, and we’re here to help!